Late payments are part of life. There’s no way to 100% eliminate them. But what you can do is that instead of you getting paid your invoice 10 days late, you can get your late payment 1 day later.
Most Clients Never Seen your invoice
You are pretty busy, right?
You’ve worked, and then you sent your invoice.
And that’s the same with your clients or companies you work with. They are busy, and they have to deal with a ton of invoices and emails on a daily basis.
Based on that, it’s safe to say that unless your client has email labels like we’ve shared in the past, they will miss your invoices from time to time.
How do you solve this issue?
By first knowing whether your email was opened.
Something that Gmail doesn’t allow for right away.
…Which is where the MailTag Chrome add-on comes in.
MailTag apart from being a 100% free email signature generator, is an email tracker meaning it allows you to know when and where your emails were opened, re-opened, and what links were clicked on.
- Add MailTag to your web browser.
- Connect your email account.
- Now the next time you send emails, you will be able to track them.
And when you can do that, you will know if someone simply never saw your email, and you need to send them a follow-up, or whether they did, and didn’t choose to pay.
Sending Follow-Ups to Avoid Late Payments
MailTag? It’s also a tool that allows you to send automatic follow-ups in an event that your email with an invoice is not opened.
With MailTag enabled, simply press on the 3rd icon to the right, called Ping Email.
That will allow you to select a follow-up message to send automatically, in an even when a recipient does not look at your email.
A follow-up? Unless you are dealing with a client from hell, it will get your late payment paid much quicker.
You might think it’s rude to ask about payments or invoices, but if you aren’t asking or at least tracking with MailTag, chances are that your email was simply never opened in the first place.
And how is somebody that has never seen your email with your invoice meant to pay?
However, the big trick here is to send the right follow-up.
What Your Follow-Ups Should Include:
Our favorite way of following-up?
By mentioning something to the client, while also mentioning that a payment is due.
I’ve seen that we’ve added x. Should I x?
Also, here’s the invoice for the last batch again:
This kind of follow-up, if someone sees your email unless you are dealing with a client from hell, will get your invoices paid on time.
If that doesn’t work, here’s where we recommend sending a brand new email with the title of: Regarding late invoice
The body of such a message can read:
I’m reaching out as I’ve seen that the previous invoice has not been paid under the terms of x days.
I assume you probably didn’t see it so here it is again: (Say that even if you know they did as it will come accross less offensive.)
Let me know if you have any issues.
How to Prevent Late Payments in the First Place
Late payments often go down to bad communication or rather lack of it.
…At least as far as the topic of payments is concerned.
And this is very common.
People don’t like talking about uncomfortable things.
…If you don’t do it though, you will end up with late payments though.
How is a client meant to know that they are meant to pay you in 7 days after you send an invoice if you’ve never mentioned it or if you haven’t said anything when your initial invoice was first paid late?
Like we’ve previously said:
“You can be friendly with your clients, but it’s business, and nice people, aren’t always nice people. Be careful with how much you tolerate. You are teaching people how to treat you.”
That’s How to Deal With Late Payments
Do you want to get paid on time? The right communication in the first place is the key.
Knowing what happens to your emails + following-up is the solution to when late payments happen, and a way to make a 10-day late payment, a 1-day late payment